Service Quality, Customer Satisfaction and Loyalty in an Internet Service Providers
نویسندگان
چکیده
منابع مشابه
Internet Banking Service Quality, Customer Satisfaction and Customer Loyalty: The Case of Vietnam
18 Critical Success Factors for Supplier Development and Buyer Supplier Relationship: Exploratory Factor Analysis Joshi P. Sarang, National Institute of Industrial Engineering, Mumbai, India H V Bhasin, National Institute of Industrial Engineering, Mumbai, India Rakesh Verma, National Institute of Industrial Engineering, Mumbai, India Manoj Govind Kharat, National Institute of Industrial Engine...
متن کاملCan Service Quality, Trust, and Customer Satisfaction Engender Customers Loyalty?
This research has proposed a conceptual framework to investigate the effects of customers’ perceived service quality, trust, and customer satisfaction on customer loyalty. To test the conceptual framework, structural equation modeling (SEM) has been used to analyze the data collected from 304 customers of a major private telecommunication company operating in Bangladesh. The results of the stud...
متن کاملThe Impact of Service Quality on Customer Satisfaction and Loyalty in Indian Banking Sector: An Empirical Study through SERVPERF
This study examines the impact of service quality on customer satisfaction and Loyalty in Indian Banking sector by applying SERVPERF scale. A total of 50 customers of State bank of India, Mohan Nagar Township branch of Salem District in Tamilnadu were interviewed on convenient basis for the above purpose. Tools like Exploratory factor analysis. Inter-Correlation, Analysis of variance, Multiple...
متن کاملDo Corporate Social Responsibility, Service Quality and Customer Satisfaction influence Brand Loyalty?
The Coronavirus (Covid-19) has become a threat to the world. The government has implemented various policies to prevent its spread, such as self-isolation, social distancing, etc. The regulation turned out to pose a big threat to many companies, especially in the retail sector. To survive in a pandemic, the company needs to ensure brand loyalty as an important factor in maintaining company stab...
متن کاملMajor Moderators Influencing the Relationships of Service Quality, Customer Satisfaction and Customer Loyalty
This study examines some major variables moderating the relationships of service quality, customer satisfaction, and customer loyalty in mobile phone services. The study employed statistical analyses, such as reliability analysis, factor analysis, and hierarchical regression analysis. The results of the study reveal that service quality and customer satisfaction positively affect customer loyal...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: International Journal of Business and Management
سال: 2018
ISSN: 1833-8119,1833-3850
DOI: 10.5539/ijbm.v13n8p108